Refund Policy

1.1 Final after delivery. Due to the nature of digital items, once an order is delivered, all sales are final and non-refundable.

1.2 No returns. Digital items cannot be "returned" in a verifiable way. After delivery, we generally cannot reliably track, recover, revoke, or confirm continued possession/use of a digital item across accounts or game/platform systems. For that reason, we do not accept returns or exchanges after delivery.

A refund (or replacement/redelivery) may be issued in these situations:

2.1 Non-Delivery. If you did not receive the purchased item/service and we are unable to complete delivery within a reasonable timeframe after you contact support, you may be eligible for a refund.

2.2 Material Misdelivery. If you received an item that is materially different from what you purchased (wrong item/variant), you may be eligible for:

• correction/redelivery, or
• a refund if correction is not possible.

2.3 Duplicate Charge / Billing Error. If you were charged more than once for the same order due to a verified processing error, you may be eligible for a refund of the duplicate amount.

2.4 Order Cancelled Before Delivery. If an order is cancelled before delivery is completed (for example, due to failed verification or inability to fulfill), a refund may be issued.

Refunds are typically not provided for:

3.1 Delivered Orders. If the order is marked delivered (including delivery confirmation logs), it is not refundable.

3.2 Buyer Mistakes.

• Providing the wrong Roblox username
• Not following delivery instructions
• Not responding to support or delivery requests in a reasonable time
• Being unavailable for a required delivery step (when applicable)

3.3 Platform / Account Issues Outside Our Control.

• Trade restrictions, cooldowns, or game limitations
• Roblox/game enforcement actions (bans, trade locks, restrictions)
• Account limitations or issues on the Buyer's side
• Changes to Roblox/game systems after purchase

3.4 Change of Mind / No Longer Want the Item. Digital items are not eligible for "buyer's remorse" refunds once delivery is completed.

3.5 Fraud / Abuse. If we reasonably believe a request involves fraud, refund abuse, or chargeback abuse, we may deny the request and restrict the account.

We use internal and operational records to confirm delivery, which may include system logs, timestamps, delivery confirmations, support records, and other evidence reasonably showing fulfillment.

If records indicate delivery was completed to the provided details, the order is treated as delivered and is final.

If you believe you qualify under Section 2, contact support:

Email: support@shopbloxs.com

Or: the support/ticket method shown on the Site.

Please include:

• Order number
• Roblox username used for delivery
• A clear description of the issue
• Any relevant screenshots (if applicable)

Timeframe: Submit your request within 48 hours of the delivery timestamp or purchase time (whichever is later). Requests submitted later may be denied due to reduced ability to verify facts.

When an issue is confirmed, we may choose (at our discretion, consistent with this policy and applicable law) to:

• redeliver/correct the order, or
• issue a refund.

If the issue can be fixed quickly and reliably, redelivery is usually the first option.

If approved, refunds are issued to the original payment method whenever possible. Processing time depends on your bank/payment provider and may take several business days.

If you have an issue, contact support first. Filing a chargeback for a delivered order may result in:

• account restriction or termination, and
• denial of future service.

We may provide delivery and transaction evidence to payment processors to contest chargebacks.

We may update this Refund Policy from time to time. The "Last updated" date will reflect the current version. Continued use of the Services after updates means you accept the revised policy.